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How to contact GenAC during COVID-19 times

We recognise that many of our clients are worried about how local transmission of COVID-19 could affect the provision of our services.

In keeping with the Ministry of Health and Wellness recommendation to limit gatherings, the management of General Accident encourages clients to use one of the many ways to conduct business.

Don’t let policies lapse as there are several options to make payments:

Firstly, make online bill payment via Scotia Online, NCB Online or CIBC Online.

Secondly, you can make payments at any of the 200 PayMaster locations islandwide.

For information and policy guidance, clients can give us a call at (876) 929-8451; FLOW: 876-929-9643-8 or 876-929-8450/1 or 876-929-1720-1; or Digicel: 876-618-1586.

Messages via SMS or WhatsApp at 876-854-6467 will also be promptly answered and emails to will be actioned.

Open Channels

General Accident is cognisant of the need for clients to do business from their locations, so reporting a claim is available online.

Our website was recently redesigned for easier navigation and improved efficiency. The site ensures secure log-ins and a payment gateway for online credit card payments so clients can renew policies and pay premiums.

Clients also have the ability to ‘Get A Quick Quote’ using the platform as well as finding brokers, approved valuators and agents. You can also review the insurance products and features for Motor, Property, and Travel policy categories and use our WebChat feature whenever you need more information.

The website systems are also linked to an insurance database for other relevant sources as well as the Tax Administration of Jamaica, resulting in improved benefits for customers. The improved portal also offers features allowing clients to transact business remotely.

If you still wish to talk to our agents face to face, our offices at 58 Half Way Tree Road, Kingston remain open between the hours of 8:30 am to 4:30 pm.